Aditya, U. N., & Waluyo, M. (2020). Analisis Hubungan Faktor-Faktor Electronic Word of Mouth dalam Proses Keputusan Pembelian Mitsubishi Xpander. Jurnal Manajemen Industri dan Teknologi, 1(2), 81–92. DOI: https://doi.org/10.33005/juminten.v1i2.52

Amalia dan G. S. Putri, (2019). Analisa Pengaruh Influencer Social Media terhadap Keputusan Pembelian Konsumen Generasi Z di Kota Surabaya. Sosial: Jurnal Penelitian Ilmu-Ilmu Sosial, 20(2). DOI: https://doi.org/10.33319/sos .

Evi, Margaretha., Dewi, L, O., Amarjupi, D, S. (2022). Pengaruh Strategi Marketing E-Commerce Shopee dan Media Tiktok dalam Perspektif Nilai Edukasi. Jurnal Ilmu Sosial Dan Pendidikan, 6(3), 10477-10483. DOI: http://dx.doi.org/10.58258/jisip.v6i3.3522 .

Fakhrudin, Arif., Yudianto, K., Melly, Y,S. (2021). Word of Mouth Berpengaruh terhadap Keputusan Kuliah. Forum Ekonomi, 23(4), 648-657. DOI: DOI: https://doi.org/10.30872/jfor.v23i4.10111 .

Purwatiningsih, S. D. (2021). Marketing Digital Campaign dalam Membangun Startup Melalui Influencer Pada Masa Pandemi Covid-19. Jurnal Ilmu Komunikasi, 4(2), 33–43. DOI: DOI: https://doi.org/10.33822/jep.v4i2.2905 .

Masa’deh, R., Hayat, H. K., & Al-Dmour, H. (2019). The Impact of Customer Relationship Management On Customer Loyalty Via The Mediating Role of Customer Satisfaction: An Empirical Study On Private Kuwaiti Fitness Gyms. IBIMA Business Review, 2019. DOI: https://doi.org/10.5171/2019.815930 .

Kathlya, R. J., & Paramita, E. L. (2021). Kepuasan Pelanggan Sebagai Pemediasi Pengaruh Harga, Kualitas Produk dan Loyalitas Pelanggan. E-Mabis: Jurnal Ekonomi Manajemen Dan Bisnis, 21(2), 105–112. DOI: https://doi.org/10.29103/e-mabis.v21i2.503 .

Setiawan, R. A., Sulistya Rini, E., & Silalahi, A. S. (2022). The Effect of Electronic Service Quality and Perceived Value on Customer Loyalty Through Customer Satisfaction as a Mediating Variable for Participants in BPJamsostek Medan City Branch. International Journal of Research and Review, 9(8), 543–559. DOI: https://doi.org/10.52403/ijrr.20220844 .

Cantona, E. (2021). Pengaruh dari Brand Image dan Product Quality melalui Customer Satisfaction sebagai Variabel Mediator terhadap Customer Loyalty. Jurnal Manajemen Bisnis dan Kewirausahaan, 5(5), 488. DOI: https://doi.org/10.24912/jmbk.v5i5.13290 .

Enggarwati, P. (2017). Pengaruh Citra Merek, Kualitas Layanan terhadap Loyalitas Pelanggan yang Dimediasi Oleh Kepuasan Konsumen. Jurnal Bisnis dan Manajemen, 4(1). DOI: https://doi.org/10.26905/jbm.v4i1.1711 .

Aityassine, F. L. Y. (2022). Customer Satisfaction, Customer Delight, Customer Retention and Customer Loyalty: Borderlines and Insights. Uncertain Supply Chain Management, 10(3), 895–904. DOI: https://doi.org/10.5267/j.uscm.2022.3.005 .

Albaity, M., & Rahman, M. (2021). Customer Loyalty Towards Islamic Banks: The Mediating Role of Trust and Attitude. Sustainability (Switzerland), 13(19). DOI: https://doi.org/10.3390/su131910758 .

Ihsan, A. M. I., Hermawan, A., & Winarno, A. (2023). The Influence of Perceived Value on Customer Loyalty Through Customer Satisfaction and Customer Engagement As A Mediating Variable On Customers PT. Jinom Ponorogo. International Journal of Business, Law, and Education, 4(2), 600–610. DOI: https://doi.org/10.56442/ijble.v4i2.213 .

Pasaribu, F., Sari, W. P., Ni Bulan, T. R., & Astuty, W. (2022). The Effect of E-Commerce Service Quality On Customer Satisfaction, Trust and Loyalty. International Journal of Data and Network Science, 6(4), 1077–1084. DOI: https://doi.org/10.5267/j.ijdns.2022.8.001 .

Khasbulloh, A. H. K., & Suparna, G. (2022). Effect of Perceived Risk and Perceived Value on Customer Loyalty through Customer Satisfaction as Intervening Variables on Bukalapak Users. European Journal of Business and Management Research, 7(4), 22–28. DOI: https://doi.org/10.24018/ejbmr.2022.7.4.1472 .

Alnaim, A. F., Sobaih, A. E. E., & Elshaer, I. A. (2022). Measuring the Mediating Roles of E-Trust and E-Satisfaction in the Relationship between E-Service Quality and E-Loyalty: A Structural Modeling Approach. Mathematics, 10(13). DOI: https://doi.org/10.3390/math10132328 .

Tee, Dr. D. K. (2022). Mediating Effect of Customer Satisfaction on the Relationship between Service Quality and Customer Loyalty in the Ghana Banking Industry. International Journal of Research and Scientific Innovation, 09(04), 17–26. DOI: https://doi.org/10.51244/ijrsi.2022.9402 .

Salmah, N. N. A., Suhada, S., & Damayanti, R. (2021). Peran E-satisfaction dalam Memediasi Pengaruh E-service Quality Terhadap E-loyalty Pelanggan pada Toko Online Cilufio. Ekonomis: Journal of Economics and Business, 5(1), 132. DOI: https://doi.org/10.33087/ekonomis.v5i1.191 .

Hanifa, O., Kurniawati, T., & Rahmidani, R. (2019). Pengaruh Harga dan Kualitas Layanan terhadap Loyalitas Pelanggan Go-Jek dengan Kepuasan Pelanggan Sebagai Variabel Mediasi pada Mahasiswa Universitas Negeri Padang. Jurnal Ecogen, 1(4), 794. DOI: https://doi.org/10.24036/jmpe.v1i4.5658 .

Saputra, S. (2019). The Effect of Customer Relationship Management (CRM) on Bank Customer Loyalty through Satisfaction as Mediating Variable: Evidence in Batam, Indonesia. Atlantis Press. DOI: https://doi.org/10.2991/isseh-18.2019.34 .