Implementation of Integrated Marketing Communication Through The concept of Omnichannel Marketing in the Laksana Boga Campaign Marketing Program
|
Keywords:
Integrated Marketing Communication, Omnichannel Marketing, Marketing Campaign, Laksana Boga, Brand Equity
AbstractImportance of equity brand in retail companies to chase enhancement advantage in finance. Retail companies must Keep going continuously and increase equity chili brand emphasizes the role important from equity brands on customers. Laksana Boga is a Center for Souvenirs and Snacks in Majenang. The company provides various souvenir products and snacks equipped with the various needs of the daily public. On souvenir products available various flavors start from salty, savory, sweet, and spicy flavors. The company needs to be optimal in system management, especially in marketing. Not optimal activity marketing is done- the company is marked with a need for consistent promotion on online channels. Study This use method studies descriptive qualitative through observation, activity interviews, a secondary data company, and collection documentation. Research results conclude that the company needs to implement Integrated Marketing Communication through Omnichannel Marketing in marketing programs Laksana Boga Campaign to maximize activity marketing on business. An increase in business revenue demonstrates the success of the marketing campaign program, i.e. 30% in the previous three periods. Downloads
Download data is not yet available.
ReferencesAsare, C., Majeed, M., & Cole, N. A. (2022). Omnichannel Integration Quality, Perceived Value, and Brand Loyalty in the Consumer Electronics Market: The Mediating Effect of Consumer Personality. In Lecture Notes in Networks and Systems, 392, 29–45. Springer Science and Business Media Deutschland GmbH. DOI: https://doi.org/10.1007/978-981-19-0619-0_4 . Cahaya, Y. F., Mursitama, T. N., Hamsal, M., & Tjhin, V. U. (2022). The Effect of Omni-channel Value Perception and Customer Engagement on Customer Commitment, Mediated by Customer Trust. International Journal of Applied Economics, Finance and Accounting, 14(2), 100–107. DOI: https://doi.org/10.33094/ijaefa.v14i2.662 . Cattapan, T., & Pongsakornrungsilp, S. (2022). Impact of Omnichannel Integration on Millennials’ Purchase Intention For Fashion Retailer. Cogent Business and Management, 9(1). DOI: https://doi.org/10.1080/23311975.2022.2087460 . Chen, X., Su, X., Li, Z., Wu, J., Zheng, M., & Xu, A. (2022). The Impact of Omni-Channel Collaborative Marketing on Customer Loyalty to Fresh Retailers: The Mediating Effect of The Omni-Channel Shopping Experience. Operations Management Research, 15(3–4), 983–997. DOI: https://doi.org/10.1007/s12063-022-00319-y . Ciasullo, M. V., Montera, R., Mercuri, F., & Mugova, S. (2022). When Digitalization Meets Omnichannel in International Markets: A Case Study from the Agri-Food Industry. Administrative Sciences, 12(2). DOI: https://doi.org/10.3390/admsci12020068 . Cotarelo, M., Calderón, H., & Fayos, T. (2021). A further approach in omnichannel LSQ, satisfaction and customer loyalty. International Journal of Retail and Distribution Management, 49(8), 1133–1153. DOI: https://doi.org/10.1108/IJRDM-01-2020-0013 . Cui, T. H., Ghose, A., Halaburda, H., Iyengar, R., Pauwels, K., Sriram, S., … Venkataraman, S. (2021). Informational Challenges in Omnichannel Marketing: Remedies and Future Research. Journal of Marketing, 85(1), 103–120. DOI: https://doi.org/10.1177/0022242920968810 . Flavian, C., Gurrea, R., & Orús, C. (2021). Mobile Word of Mouth (M-WOM): Analysing Its Negative Impact On Webrooming In Omnichannel Retailing. International Journal of Retail and Distribution Management, 49(3), 394–420. DOI: https://doi.org/10.1108/IJRDM-05-2020-0169 . Alonso-Garcia, J., Pablo-Martí, F., & Nunez-Barriopedro, E. (2021). Omnichannel Management in a B2B context: Concept, research agenda and bibliometric review. International Journal of Industrial Engineering and Management, 12 (1), 37–48. DOI: https://doi.org/10.24867/ijiem-2021-1-275 . Jung, E. A., & Kim, J. H. (2022). Effects of Omnichannel on Pleasure, Resistance, and Repurchase Intention. Journal of Distribution Science, 20(3), 95–106. DOI: https://doi.org/10.15722/jds.20.03.202203.95 . Kim, C., Ishii, R., & Park, J. Y. (2022). Does Brand Equity Matter In Small Retailers’ Horizontal Strategic Alliances?. Industrial Marketing Management, 103, 227–237. DOI: https://doi.org/10.1016/j.indmarman.2022.04.001 . Kim, S. H., & Yoo, B. K. (2021). Topics and Sentiment Analysis Based on Reviews of Omni-Channel Retailing. Journal of Distribution Science, 19(4), 25–35. DOI: https://doi.org/10.15722/jds.19.4.202104.25 . Kjeldsen, K., Nodeland, M., Fagerstrøm, A., & Pawar, S. (2023). The Relative Impact of QR Codes On Omnichannel Customer Experience and Purchase Intention. In Procedia Computer Science, 219, 1049–1056. Elsevier B.V. DOI: https://doi.org/10.1016/j.procs.2023.01.383 . Li, Z., Yang, W., Jin, H. S., & Wang, D. (2021). Omnichannel Retailing Operations with Coupon Promotions. Journal of Retailing and Consumer Services, 58. DOI: https://doi.org/10.1016/j.jretconser.2020.102324 . Li, Z., Wang, D., Yang, W., & Jin, H. S. (2022). Price, Online Coupon, and Store Service Effort Decisions Under Different Omnichannel Retailing Models. Journal of Retailing and Consumer Services, 64. DOI: https://doi.org/10.1016/j.jretconser.2021.102787 . Lianardo, S. (2022). Omnichannel Marketing on Integrated Retail Store in Indonesia. Journal of Research on Business and Tourism, 1(2), 148. DOI: https://doi.org/10.37535/104001220215 . Merritt, K., & Zhao, S. (2020). An Investigation of What Factors Determine The Way In Which Customer Satisfaction Is Increased Through Omni-Channel Marketing In Retail. Administrative Sciences, 10(4). DOI: https://doi.org/10.3390/admsci10040085 . Grace Phang, I., Ng, J. E., & Fam, K. S. (2021). Customer Engagement and Loyalty Issues In Omnichannel Fast-Food Industry. International Journal of Business and Society, 22(3), 1429–1448. DOI: https://doi.org/10.33736/ijbs.4313.2021 . Quach, S., Barari, M., Moudrý, D. V., & Quach, K. (2022). Service Integration In Omnichannel Retailing And Its Impact On Customer Experience. Journal of Retailing and Consumer Services, 65. DOI: https://doi.org/10.1016/j.jretconser.2020.102267 . Herhausen, D., Binder, J., Schoegel, M., & Herrmann, A. (2015). Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online-Offline Channel Integration. Journal of Retailing, 91(2), 309–325. DOI: https://doi.org/10.1016/j.jretai.2014.12.009 . |
Published
2023-12-31
Section
Articles
How to Cite
Churina, M. F., & Marsasi, E. G. (2023). Implementation of Integrated Marketing Communication Through The concept of Omnichannel Marketing in the Laksana Boga Campaign Marketing Program. Jurnal Informatika Ekonomi Bisnis, 5(4), 1155-1161. https://doi.org/10.37034/infeb.v5i4.724
![]() This work is licensed under a Creative Commons Attribution 4.0 International License. |


















