Manajemen Operasional: Perencanaan Rekrutmen Sumber Daya Manusia untuk Meningkatkan Mutu Pelayanan PT. Bank Rakyat Indonesia, Tbk | Jurnal Informatika Ekonomi Bisnis

Journal Content

Search

Search Scope

Browse

Information

Current Issue

Template
Similarity Checker

Member of

Statistics

Manajemen Operasional: Perencanaan Rekrutmen Sumber Daya Manusia untuk Meningkatkan Mutu Pelayanan PT. Bank Rakyat Indonesia, Tbk

Herlina Universitas Putra Indonesia YPTK Padang Donly Wance Lubis Universitas Putra Indonesia YPTK Padang Fajri Afrizal Universitas Putra Indonesia YPTK Padang Vanny Nuari Winanda Universitas Putra Indonesia YPTK Padang Lusiana Universitas Putra Indonesia YPTK Padang DOI: https://doi.org/10.37034/infeb.v7i2.1137 Keywords: Recruitment, Human Resources, Service Quality, Banking, Training Development Abstract This study aims to analyze human resource recruitment planning to improve the quality of banking services at PT. Bank Rakyat Indonesia, Tbk. This research uses interviews with employees at PT. Bank Rakyat Indonesia, Tbk to gather information regarding human resource planning, recruitment processes, and the factors affecting the quality of human resources within the company. The results of the study indicate that a well-structured human resource planning process is crucial for the company to meet the staffing needs of vacant positions. The recruitment process at Bank BRI involves several stages, including job analysis, selection, interviews, psychological tests, and medical exams. Additionally, the company utilizes both internal and external recruitment sources to obtain qualified labor. The main challenge in human resource management is the varying educational backgrounds of employees, which are not always focused on economics or banking, posing a challenge to increasing productivity and banking-related knowledge. As a solution, Bank BRI provides training and development programs to enhance employee competencies in banking. With a structured and effective recruitment plan, PT. Bank Rakyat Indonesia, Tbk can build a competent workforce, ultimately leading to improved service quality and customer satisfaction. Downloads Download data is not yet available. References Saputra, H., Soleh, A., & Gayatri, I. A. M. E. M. (2020). Pengaruh Perencanaan Sumber Daya Manusia, Rekrutmen dan Penempatan terhadap Kinerja Karyawan Kantor Perwakilan Bank Indonesia Provinsi Bengkulu. INOBIS: Jurnal Inovasi Bisnis Dan Manajemen Indonesia, 3(2), 187–197. DOI: https://doi.org/10.31842/jurnalinobis.v3i2.131 . Muhammad, M. (2021). Pelatihan Manajemen Sdm Dalam Meningkatkan Kualitas Sumber Daya Manusia (SDM) Karyawan di Universitas Malahayati Bandar Lampung. Community Development Journal : Jurnal Pengabdian Masyarakat, 2(2), 343–349. DOI: https://doi.org/10.31004/cdj.v2i2.1769 . R. Bukit. (2017). Analisis Pengelolaan Manajemen Sumber Daya Manusia dalam Organisasi. J. Minfo Polgan, 13(1), 318. DOI: https://doi.org/10.33395/jmp.v13i1.13629J . Mandira Halsa, D., Hawignyo, H., & Supriyadi, D. (2022). Peranan Manajemen Sumber Daya Manusia dalam Organisasi. J-MAS (Jurnal Manajemen dan Sains), 7(2), 663. DOI: https://doi.org/10.33087/jmas.v7i2.528 . Zulkipli, Z. (2022). Perencanaan Manajemen Sumber Daya Manusia. Jurnal Visionary : Penelitian dan Pengembangan Dibidang Administrasi Pendidikan, 10(1), 57. DOI: https://doi.org/10.33394/vis.v10i1.5119 . Prasetya, A. I., Cahyo, A. D., & Maula, A. (2019). Metode dan Prosedur Pelaksanaan Rekrutmen Seleksi PT. Bank Rakyat Indonesia (PERSERO) Tbk. Competence : Journal of Management Studies, 12(2). DOI: https://doi.org/10.21107/kompetensi.v12i2.4952 . Utamy, R., Ahmad, S., & Eddy, S. (2020). Implementasi Manajemen Sumber Daya Manusia. Journal of Education Research, 1(3), 225–236. DOI: https://doi.org/10.37985/jer.v1i3.26 . Arfin, A. L. (2022). Peran Departemen Sumber Daya Manusia dalam Perencanaan, Rekrutmen dan Seleksi untuk Mendapatkan SDM Unggul. Efektor, 9(2), 272–285. DOI: https://doi.org/10.29407/e.v9i2.17651 . A. Sholatiah, R. P. Lestari, and S. Komalasari. (2022). Teknik Dan Metode Rekrutmen Sebagai Penentu Hasil Kinerja Karyawan. J. Ecoment Glob. DOI: https://doi.org/10.35908/Jeg.V7i2.2092 . Kangdra, N., & Afriyenti, M. (2024). Pengaruh Pengungkapan Green Intellectual Capital dan Corporate Social Responsibility Mikro terhadap Kinerja Keuangan. Jurnal Nuansa Karya Akuntansi, 1(3), 231–245. DOI: https://doi.org/10.24036/jnka.v1i3.48 . As’ad, M. A. I., & Faddila, S. P. (2023). Penerapan Sistem Rekrutmen SDM pada Kinerja Pegawai di Bank BJB KCP Rengasdengklok. Jurnal Economina, 2(8), 1946–1956. DOI: https://doi.org/10.55681/economina.v2i8.697 . Dewi, R., Givan, B., & Winarno, S. H. (2021). Pelaksanaan Rekrutmen, Seleksi dan Penempatan Kerja Karyawan (Studi pada Karyawan PT Gemala Kempa Daya). Jurnal Administrasi Bisnis, 1(1), 49–55. DOI: https://doi.org/10.31294/jab.v1i1.334 . Lexy J. Moleong, Dr. M. A. (2019). Metodologi Penelitian Kualitatif (Edisi Revisi). PT. Remaja Rosda Karya. DOI: https://doi.org/10.1016/j.carbpol.2013.02.055 . Kusuma, E., Rindaningsih, I., & Hidayatulloh. (2023). Perencanaan Sumber Daya Manusia. Perisai: Jurnal Pendidikan Dan Riset Ilmu Sains, 2(3), 338–349. DOI: https://doi.org/10.32672/perisai.v2i3.158 . T. Saputra, R. Redy, S. Langgeng, and R. Tanjung. (2020). Pengaruh Manajemen Talenta, Perencanaan Sdm, dan Audit Sdm terhadap Kinerja Karyawan. J. Trias Polit. DOI: https://doi.org/10.33373/Jtp.V4i1.2446 . Saputra, H., Soleh, A., & Gayatri, I. A. M. E. M. (2020). Pengaruh Perencanaan Sumber Daya Manusia, Rekrutmen dan Penempatan Terhadap Kinerja Karyawan Kantor Perwakilan Bank Indonesia Provinsi Bengkulu. INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia, 3(2), 187–197. DOI: https://doi.org/10.31842/jurnalinobis.v3i2.131 . A. Wahdati, F. Octaviani, and S. Komalasari. (2022). Pentingnya Analisis Jabatan Dalam Meningkatkan Kompetensi Organisasi. J. Ecoment Glob. DOI: https://doi.org/10.35908/Jeg.V7i2.2095 . Halisa, N. N. (2020). Peran Manajemen Sumber Daya Manusia Sistem Rekrutmen, Seleksi, Kompetensi dan Pelatihan Terhadap Keunggulan Kompetitif: Literature Review. ADI Bisnis Digital Interdisiplin Jurnal, 1(2 Desember), 14–22. DOI: https://doi.org/10.34306/abdi.v1i2.168 . M. A. A. Mustafi, T. Rahman, and N. Jahan. (2016). Human Resource Management (HRM) Practices of the Banking Sector in Bangladesh: A Study on Private Commercial Bank. Asian Bus. Rev., 6(3), 141–150. DOI: https://doi.org/ 10.18034/abr.v6i3.39 . Jiang, J., Li, S., & Zhu, W. (2022). The Trickle-Down Effect of Managers’ Belief In The Importance of Human Resource Management Practices on Employee Performance: Evidence From China. Asia Pacific Journal of Human Resources, 60(4), 814–831. DOI: https://doi.org/10.1111/1744-7941.12340 . I. Kuchciak and I. Warwas. (2021). Designing a Roadmap for Human Resource Management in the Banking 4.0. J. Risk Financ. Manag., 14(12), 615, 2021, DOI: https://doi.org/ 10.3390/jrfm14120615 . M. G. Orji, B. K. Olaniyi, T. O. Oladele, and A. Mhirna. (2022). Strategic Human Resource Management and Performance of Selected Deposit Money Banks in Abuja, Nigeria. Britain Int. Humanit. Soc. Sci. J., 4(1), 1–12. DOI: https://doi.org/10.33258/biohs.v4i1.565 .	Download Published 2025-06-09 Issue Vol. 7, No. 2 (June 2025) Section Articles How to Cite Herlina, Lubis, D. W., Afrizal, F., Winanda, V. N., & Lusiana. (2025). Manajemen Operasional: Perencanaan Rekrutmen Sumber Daya Manusia untuk Meningkatkan Mutu Pelayanan PT. Bank Rakyat Indonesia, Tbk. Jurnal Informatika Ekonomi Bisnis, 7(2), 237-243. https://doi.org/10.37034/infeb.v7i2.1137 ACM ACS APA ABNT Chicago Harvard IEEE MLA Turabian Vancouver Download Citation Endnote/Zotero/Mendeley (RIS) BibTeX This work is licensed under a Creative Commons Attribution 4.0 International License.

Indexing and Abstractions:

Published:

This work is licensed under a Creative Commons Attribution 4.0 International Public License (CC BY 4.0).

Web Analytics Made Easy -
StatCounter